This session was recorded on Friday, April 19, 2013.
Overview of the NEW RAC Statement of Work (SOW) for 2014, by Ernie de los Santos of Appeal Academy. This is a copy of the SOW as sent to the contractors, to get their bids for the new contracts, which take effect in Februrary, 2014.
Video Recording
Playback (Length: 54 min)
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Audio Only - MP3
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Handouts
 New RAC Statement of Work 2013 |
New DME RAC SOW 2013 |
OLD RAC Statement of Work 2011 |
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Slides Handouts 1pp |
Slides Handouts 3pp |
Ernie’s RAW NOTES |
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